Customer resolution at the click of a button
Speciphic Connect is an AI solution that delivers the right answers across all your communication channels, ensuring a consistent and delightful customer experience.
Bridge the Gap Between Chatbot and Human Intervention
Speciphic Connect is the AI-powered customer support solution that delivers accurate answers across all channels, ensuring a consistent and delightful customer experience. Human agents can monitor conversations and intervene as needed. This reduces handle time, boosts satisfaction, and allows organizations to scale their contact centers efficiently.
Reduce Operational Costs
Answer routine customer questions using AI models trained on your customer support playbook and ticketing history, reducing the need for human intervention.
Improve Agent Performance
Increase job satisfaction and eliminate burnout by equipping agents with the most historically effective responses guided by continuous AI learning.
Grow Customer Satisfaction
Thanks to automation, you can ensure consistency across the enterprise whether monitoring processes and resources or creating new materials.
SpeciphicTMConnect Features
Sentiment analysis
Visual dashboard
Text translation
accuracy
Intelligent routing
Voice transcription
Role-based access
Full data security
Sentiment analysis
Sentiment analysis within Speciphic Connect makes it easy to identify customer issues that need human intervention.
Agent working screen
Speciphic Connect makes it easy for agents to toggle between multiple cases at a time and access in real-time documentation related to the issue at hand.
Intelligent routing
Speciphic Connect automatically distributes case load based on agent skill set to help streamline customer support operations.
Visual dashboard
Specific Connect provides analytics showing productivity across the entire organization. You can drill down further for branch details to facilitates executive decision-making.
